Privacy Policy
Effective Date: May 20, 2026 Last Updated: May 20, 2026
Welcome to VIORIA (“VIORIA,” “we,” “our,” or “us”). This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, use our mobile application, participate in our programs, or otherwise interact with our services (collectively, the “Services”).
By using our Services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
A. Personal Information You Provide
When you use our Services, you may voluntarily provide information including:
Name
Email address
Phone number
Billing information
Account login credentials
Responses to onboarding questionnaires or wellness assessments
Messages, feedback, or support requests
Information related to your goals, habits, routines, wellness journey, or lifestyle
B. Health & Wellness Related Information
Because VIORIA provides wellness and behavioral support alongside GLP-1 journeys, you may choose to share information related to:
Wellness goals
Habit patterns
Emotional triggers
Lifestyle routines
Weight-loss related experiences
General wellness information
VIORIA is not a medical provider and does not provide medical diagnosis, treatment, or healthcare services.
C. Automatically Collected Information
When you access our Services, we may automatically collect:
IP adress
Browser type
Device information
Operating system
Website usage data
Pages visited
App interactions
Cookies and analytics data
D. Payment Information
Payments may be processed through third-party payment providers such as, but not limited to, Stripe, Wix Payments, PayPal, Apple, or Google. We do not store full payment card information on our servers.
2. How We Use Your Information
We may use your information to:
Provide and improve our Services
Personalize your experience
Deliver wellness content and support
Process payments and subscriptions
Send emails, updates, or account notifications
Respond to support inquiries
Analyze trends and improve functionality
Protect against fraud, misuse, or unauthorized activity
Comply with legal obligations
We may also use aggregated or anonymized data for analytics, business operations, research, or marketing purposes.
3. Cookies & Tracking Technologies
We may use cookies, pixels, analytics tools, and similar technologies to:
Improve website functionality
Understand user behavior
Remember preferences
Measure preferences
Measure marketing performance
Enhance user experience
You can modify your browser settings to decline cookies, although some features of the Services may not function properly.
4. Sharing Your Information
We do not sell your personal information.
We may share your information with trusted third parties that help us operate our Services, including:
Payment processors
Website hosting providers
Analytics providers
Email communication platforms
Customer support tools
Cloud storage providers
We may also disclose information:
If required by law
To protect our rights or safety
In connection with a business transfer, merger, or acquisition
With your consent
5. Third-Party Services
We do not sell your personal information.
We may share your information with trusted third parties that help us operate our Services, including, but may not be limited to:
Stripe
Wix
Supabase
Resend
Google Analytics
These third parties may collect information according to their own privacy policies. We are not responsible for the privacy practices of third-party services.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your information.
We may also use platforms and safeguards designed to support HIPAA-compliant data handling practices.
However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.
7. Your Rights & Choices
Depending on your location, you may have rights regarding your personal information, including the right to:
Access your data
Correct inaccurate information
Request deletion of your data
Withdraw consent
Opt out of marketing communications
Request a copy of your information
To exercise these rights, contact us using the information below.
You may unsubscribe from marketing emails at any time using the unsubscribe link included in emails.
8. California Privacy Rights
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) or California Privacy Rights Act (CRPA), including rights related to access, deletion, correction, and disclosure of personal information.
To submit a request regarding your California privacy rights, contect us at the email listed below.
9. Children's Privacy
Our Services are not intended for children under 18 years of age.
We do not knowingly collect personal information from children under 18. If we become aware that such information has been collected, we will take reasonable steps to delete it.
10. HIPAA & Health Information
VIORIA takes privacy and data protection seriously and may use platforms and safeguards designed to support HIPAA-compliant data handling practices.
However, VIORIA is a wellness and behavioral support platform and does not provide medical care, diagnosis, treatment, or healthcare services. Unless explicitly stated otherwise, VIORIA is not acting as a healthcare provider or covered entity under HIPAA.
Always consult your physician or qualified healthcare provider regarding medical concerns, diagnoses, or treatment decisions.
11. Medical Disclaimer
VIORIA provides educational, motivational, behavioral, and wellness-related content only.
Nothing within the Services constitutes medical advice, diagnosis treatment, or substitute for professional healthcare guidance.
Results vary from person to person.
Always consult your physician before making changes related to medications, nutrition, exercise, or wellness routines.
12. Data Retention
We retain personal information only as long as reasonably necessary to:
Provide our Services
Maintain business records
Comply with legal obligations
Resolve disputes
Enforce agreements
We may retain anonymized or aggregated data indefinitely.
13. International Users
If you access our Services from outside the United States, your information may be transferred to and processed in the United States.
By using the Services, you consent to such transfers.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any updates will be posted on this page with a revised "Last Updated" date.
Continued use of the Services after updates constitutes acceptance of the revised Privacy Policy.
15. Contact Us
If you have questions about this Privacy Policy or your personal information, you may contact us at:
VIORIA
Email: hello@vioriahealth.com
Website: https://www.vioriahealth.com
16. SMS & Email Communications
If you opt into receiving emails or text messages from VIORIA, you consent to receive communications related to:
Account updates
Wellness content
Reminders
Promotional offers
Service announcements
Message and data rates may apply for SMS communications.
You can opt out of marketing emails by clicking "unsubscribe" or stop SMS messages by replying "STOP".
17. Subscription & Billing Information
If you enroll in a paid subscription:
Billing may recur automatically unless canceled before renewal
Pricing and subscription terms will be displayed at checkout
You may manage or cancel your subscriptions through your account settings or payment platform
Refund policies, if applicable will be disclosed separately on the website or during checkout.
18. AI & Personalization Features
VIORIA may use automated systems, personalization tools, or AI-assisted technology to customize wellness recommendations, educational content, onboarding experiences, or user guidance.
These tools are designed to support general wellness experiences and are not intended to provide medical advice or clinical decision-making.